Returns, Exchanges & Refunds
Shop with Greater Confidence
At Slibenklinβ’, operated by BEAR ELECTRIC APPLIANCE CO., LTD., we want every order to arrive as expected and fit comfortably into your everyday kitchen routine.
This policy explains how return requests, damaged products, exchanges, and refunds are handled. Please review the conditions below before sending an item back.
1. Standard Return Period
Eligible products may be returned within 30 days of delivery.
To qualify for a standard return, the product should be:
- Unused and in resalable condition
- Complete with its original accessories and components
- Returned in the original packaging where reasonably possible
- Accompanied by a valid order number or other proof of purchase
Kitchen appliances and electrical products should not show signs of food contact, liquid exposure, wear, misuse, installation, or extended operation.
Products that do not meet the return conditions may be refused or may qualify only for a partial refund where permitted.
2. Requesting a Return
Before sending any product back, contact our customer service team at:
Please include:
- Your full name
- Order number
- Product requiring return
- Reason for the request
- Photos or videos where the product is damaged, defective, or incorrect
After reviewing your request, our team will provide the applicable return instructions and destination.
Do not mail products to an address found on a parcel, website directory, or previous shipment without receiving return authorization from us first. Unauthorized returns may be delayed, refused, or sent to an incorrect facility.
3. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
Damaged, Defective, or Incorrect Products
When the issue is confirmed to have resulted from fulfillment, transit damage, or a product defect, we may provide a prepaid return label, replacement, refund, or another appropriate resolution.
Change-of-Mind Returns
For returns based on preference, accidental purchase, incorrect selection, or no longer needing the product, return shipping costs may be the customerβs responsibility.
Original delivery charges are generally non-refundable unless required by law or the return resulted from an error on our part.
4. Problems with Your Delivery
Please inspect the package and product shortly after arrival.
Contact service@slbnkln.com promptly when:
- The product arrives damaged
- An accessory or component is missing
- The wrong item was delivered
- The package appears opened or heavily damaged
- The appliance does not operate as reasonably expected
Provide clear photographs of the outer package, shipping label, product, and affected area. For operational issues, a short video may help us identify the problem faster.
Please do not discard the original packaging until the matter has been reviewed.
5. Products That May Not Be Returnable
Certain products may be excluded from standard returns for hygiene, safety, customization, or other practical reasons.
These may include:
- Products showing signs of use, food contact, grease, stains, odors, or liquid exposure
- Items damaged through misuse, incorrect voltage, improper cleaning, modification, or accidental handling
- Personalized or specially configured products
- Gift cards or digital products
- Individual components removed from a bundled set
- Clearance or final-sale items where permitted by applicable law
- Products missing essential parts, accessories, manuals, or packaging
This section does not limit any legal rights relating to genuinely defective or misdescribed products.
Contact us before returning an item when you are uncertain about its eligibility.
6. Exchanges and Replacement Orders
We do not always process traditional direct exchanges.
For a different model, color, or product, the fastest option is usually to:
- Request a return for the original product
- Wait for return approval
- Place a separate order for the preferred replacement
When an item is damaged, defective, or incorrectly supplied, we may arrange a replacement without requiring a separate purchase, depending on availability and the circumstances.
Replacement products cannot be guaranteed until the request has been approved.
7. European Union and EEA Orders
Customers in the European Union or European Economic Area may have a legal right to withdraw from certain online purchases within 14 days after receiving the goods.
To exercise an applicable withdrawal right, notify us within the required period at:
Unless the product is defective, incorrect, or otherwise covered by mandatory consumer protection rules, customers may be responsible for return shipping costs.
The product may be inspected only to the extent reasonably necessary to determine its nature, characteristics, and operation. Excessive handling or use may affect the amount refunded where allowed by law.
Legal exceptions may apply to personalized, sealed hygiene-sensitive, perishable, or other excluded products.
Nothing in this policy is intended to reduce mandatory consumer rights available in your country.
8. Return Inspection
After the approved return reaches the designated facility, it will be reviewed to confirm:
- The correct product was returned
- All expected parts and accessories are included
- The condition matches the approved return request
- The product is eligible under this policy
We will notify you once the inspection is complete.
When additional information is required, we may contact you using the email address associated with the order.
9. Refund Processing
Approved refunds are normally issued to the original payment method.
Please allow up to 10 business days after refund approval for the transaction to appear. The exact processing period depends on the bank, card issuer, payment provider, and region.
Shipping charges, optional delivery upgrades, and return shipping costs may not be refunded unless:
- The delivered product was defective
- The wrong product was supplied
- The shipment was damaged in transit
- Applicable law requires reimbursement
If the refund has not appeared more than 15 business days after approval, contact:
Please include your order number and refund confirmation details.
10. Orders Returned by the Carrier
Packages may be returned to the sender because of:
- An incomplete or incorrect address
- Repeated unsuccessful delivery attempts
- Failure to collect the package
- Refusal of delivery
- Import or customs issues
We will review the order after the package reaches the appropriate return facility.
Original shipping charges and carrier-related costs may be deducted from the refund where permitted, unless the return resulted from an error by Slibenklinβ’ or its delivery partner.
11. Cancellations
Orders begin processing shortly after they are submitted.
Contact us as soon as possible if you need to cancel or change an order. We will make a reasonable effort to help, but cancellation cannot be guaranteed after an order has entered fulfillment or been shipped.
Once dispatched, the order may need to follow the standard return process.
12. Return Destination
Slibenklinβ’ uses designated return facilities based on the product, order destination, and reason for return.
The correct return address will be supplied only after the request has been reviewed and approved.
Please do not send products directly to a corporate, supplier, warehouse, or parcel address without written instructions from our support team.
Need Help with a Return?
Contact our customer care team:
Brand: Slibenklinβ’
Company: BEAR ELECTRIC APPLIANCE CO., LTD.
Email: service@slbnkln.com
To protect your account, never include passwords, complete payment card numbers, or card security codes in your message.
At Slibenklinβ’, we aim to handle eligible returns fairly, clearly, and with as little inconvenience as reasonably possible.